Archived Story

Ashland businessman awarded Chick-fil-A’s highest honor

Published 10:04am Friday, March 20, 2009

ASHLAND, Ky. — Shaine Miles, franchise Operator of the Chick-fil-A restaurant located at 410 Riverhill Drive, was presented with the Symbol of Success Award at the chain’s annual meeting held recently in Long Beach, Calif.

As Chick-fil-A’s highest honor, the Symbol of Success award recognizes operators who successfully achieve aggressive sales goals over the previous year.

“I am so proud of my team and their commitment to service excellence and product quality for every customer on every visit,” said Miles. “Our team works hard to create a raving Chick-fil-A fan out of each customer who visits our restaurant. It is thanks to their dedication that we have enjoyed such success and been honored with Symbol of Success by the chain.”

As a recipient of the award, Miles had the opportunity to choose from a variety of Ford vehicles.

First-time Symbol of Success winners receive the keys to a vehicle for one year, while restaurant operators who match or exceed the same level of performance for the second consecutive year receive the title to the vehicle.

“Achieving Symbol of Success is rewarding for our entire team,” said Tim Porter, general manager for the restaurant.

“Together we celebrate our efforts in providing great food and exceptional customer service for our community.”

“It’s so exciting and fulfilling to be part of a team that accomplished our goal together,” said Rachel Massie, restaurant team leader.

In 2008, Chick-fil-A rose above the country’s volatile economic environment and challenges from several of its competitors who introduced “imitation” menu items. Chick-fil-A reported its 41st consecutive year of system-wide sales increases – a goal the chain has achieved each year since it was established in 1967.

Since Chick-fil-A Founder S. Truett Cathy initiated the program in 1975, a total of 861 operators have received the Symbol of Success award, and 123 of those have received the vehicle titles.

Atlanta-based Chick-fil-A, Inc. is the nation’s second-largest quick-service chicken restaurant chain (based on sales), with more than 1,425 restaurants in 38 states and Washington D.C.

Credited with inventing the boneless breast of chicken sandwich and first introducing the chicken nugget concept, Chick-fil-A serves nutritious and freshly prepared food products in mall locations, stand-alone restaurants, drive-thru-only restaurants, Chick-fil-A Dwarf House and Truett’s Grill full-service restaurants, and through licensed outlets in college campuses, hospitals, airports, businesses and industrial sites.

More information about Chick-fil-A is available on the chain’s websites, located at

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