Ohio American Water begins providing customer self service options online

Published 11:01 pm Saturday, December 26, 2009

MARION — Ohio American Water residential customers are accustomed to the convenience of 24-hour customer service, but a new website is making it easier for those customers to manage their accounts quickly and easily when the time is best for them.

The new site, called My H2O Online and available at www.amwater.com/ myh2o, allows customers to take care of some of the most common reasons they have contacted the company in the past, from requesting appointments for turning service on or off to managing their account, checking their balance and paying their bills.

Customers with more than one property will be able to see all of their accounts at a glance.

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“We’re excited about how this new site will help all of our customers — those who can take care of these common tasks online and those who need to speak with one of our representatives,” David Little, president of Ohio American Water, said.

“Customers who use the site will benefit from taking care of important tasks when it’s most convenient for them. If a customer needs to speak with one of our representatives — who are available 24 hours a day — we will be able to answer their calls and resolve their concerns even more quickly.

“Any Ohio American Water residential customer can sign up for an online account and begin using that account today.

All they need is the address of the property and the account number found on their most-recent billing statement,” said Little.